What's New

PC/Mac Support Video Detailed on the hoopla Video Helpdesk

Over the last few days, we have been sharing our video helpdesk that allows our partner libraries to stay up to date with the hoopla service. Today, we share the main menu for our PC/Mac videos. 

Feel free to link to these on your Library Website to provide to your patrons and share their location (youtube.com/hoopladigital) with your branch managers for continuing education on supporting the service.

Throughout the coming weeks, we’ll continue to share these videos with you for you to communicate and leverage. But we would also like to hear your thoughts:

  • What types of information would make your job easier?
  • How can we assist in communicating information out to all your branches?  

As always, customer service and support for our partner libraries is our number one goal. Thank you as always for your business!

Android-specific Support on the Video Helpdesk

We continue sharing our series of hoopla support videos with our Android overview on the hoopla Video Helpdesk. Feel free to link to these on your Library Website to provide to your patrons and share their location (youtube.com/hoopladigital) with your branch managers for continuing education on supporting the service.

Throughout the coming weeks, we’ll continue to share these videos with you for you to communicate and leverage. But we would also like to hear your thoughts:

  • What types of information would make your job easier?
  • How can we assist in communicating information out to all your branches?  

As always, customer service and support for our partner libraries is our number one goal. Thank you as always for your business!

Device Specific Support at your Fingertips!

Last week, we told you about our hoopla Video Helpdesk, and today we’re excited to kick off sharing these videos with links to our iOS video menu. This menu will serve as a “table of contents” for individual topics, such as eBooks, account information and registration. Feel free to link to these on your Library Website to provide to your patrons and share their location (youtube.com/hoopladigital) with your branch managers for continuing education on supporting the service.

Throughout the coming weeks, we’ll continue to share these videos with you for you to communicate and leverage. But we would also like to hear your thoughts:

  • What types of information would make your job easier?
  • How can we assist in communicating information out to all your branches?  

As always, customer service and support for our partner libraries is our number one goal. Thank you as always for your business!

 

Introducing the hoopla Video Helpdesk, Available Exclusively on YouTube

With hoopla debuting eBooks and Comics recently, we wanted to share our newest resource, the hoopla Video Helpdesk.

At this YouTube video destination, you’ll find helpful tutorial videos for hoopla for all scenarios from registration through individual device overviews. 

We wrapped them in this easy to navigate video series where users on Mac and PC can click the device they want to learn more about.  Mobile users can view all videos in an easy to navigate hoopla Helpdesk Playlist.

Please feel free to share this YouTube link for our new hoopla Video HelpDesk with users, friends and family.

Macmillan Audio Joins hoopla digital

Publisher Will Provide Audiobooks on hoopla digital to Public Libraries in Pilot Program

New York, NY and Holland, OH, May 6, 2015 - Macmillan Audio President and Publisher Mary Beth Roche and Jeff Jankowski, Founder and Vice President of Midwest Tape and hoopla digital, have reached a deal to begin a pilot to distribute Macmillan’s audiobooks to public libraries and their patrons via hoopla digital. 

hoopla is a digital streaming and download service offered by Midwest Tape to public libraries that enables library patrons to discover and borrow thousands of movies, television shows, educational/instructional videos, documentaries, full music albums, and audiobooks via the free hoopla iOS, Android and Kindle apps as well as streaming via desktop browsers. 

“Libraries have long been an important place for the discovery of audiobooks,” says Roche. “We are pleased to be working with hoopla on this pilot program to bring a selection of Macmillan Audio’s list to even more library patrons.”

The Macmillan Audio list is filled with such bestselling and acclaimed authors as Jeffrey Archer, Orson Scott Card, Jackie Collins, Michael Cunningham, Jeffrey Eugenides, Atul Gawande, Louise Penny, Tom Perrotta, Marilynne Robinson, and Lisa Scottoline. This year Macmillan Audio has been honored with two Grammy nominations and twenty-three Audie Award finalists.

“hoopla will promote discovery of Macmillan’s audiobook titles, especially its backlist,” says Jeff Jankowski. “For the library user, hoopla provides a state-of-the-art consumer experience with a simple, easy-to-use interface. All you need to get started is a library card.”


hoopla debuted in the summer of 2013 and has over 300,000 unique titles. It has 680 library partners with over 4,200 individual branch locations in the U.S. and Canada. hoopla has been featured in Time magazine, Gigaom, Library Journal, and many other major media outlets.

About hoopla:
hoopla digital is a category-creating service that partners with public libraries across North America to provide online and mobile access to thousands of movies, TV shows, videos, music and audiobooks. With hoopla digital, patrons can borrow, instantly stream and download dynamic content with a valid library card. All content is accessible via hoopla digital’s mobile app and online at www.hoopladigital.com. hoopla digital is a service of Midwest Tape – a trusted partner to public libraries for over 25 years.

About Macmillan Audio:
Macmillan Audio was founded in 1987 as Audio Renaissance and published its first programs in 1988. Audio Renaissance was acquired by Holtzbrinck in 2001 and changed its name to Macmillan Audio in 2007. Macmillan Audio records the best fiction and nonfiction available for both adults and children from Macmillan’s publishers, in addition to publishing original productions and titles from other publishers. The company’s line of products also includes the language-learning series Behind the Wheel. Macmillan Audio narrators include Meryl Streep, Lorelei King, Stanley Tucci, Simon Vance, Gwyneth Paltrow, Katherine Kellgren, Holter Graham, and Cynthia Nixon, as well as President Jimmy Carter, Billy Crystal, Rob Lowe, and Bill O’Reilly, who have read their own audiobooks. Macmillan Audio productions have been nominated for six Grammy Awards and have won numerous Audie Awards and Earphones Awards. Macmillan audio titles are available digitally as well as on CD.

Our Featured Libraries for April include Topeka, Lafourche and Midpointe!

Brace yourself, summer is coming! And that means summer reading programs and all sorts of patron-engaging activities. This summer, we want to see the fun and novel ways you are reaching your patrons. If your library is doing a summer reading program, we want to hear about it! If you’re throwing a big summer bash, we want all the details. Anything you’re planning to connect with your community this season, let us know!

This month, we have some great examples of how our Featured Partner Libraries are connecting with their community through hoopla and all of the other great services they offer to cardholders. Let’s start the list with a great campaign Topeka & Shawnee County Public Library recently completed:

Topeka & Shawnee County Public Library

"Library News" newsletter from T&SCPL!

"Library News" newsletter from T&SCPL!

One of our earliest partner libraries, T&SCPL built a campaign around their newsletter, Library News. They then sent this newsletter to all of the members of their community in the mail. The February/March edition covered not only hoopla, but their program “The Big Read.”

Wicomico Public Library

To celebrate their launch to patrons,  WMDT 47 in Salisbury, Maryland had Adult Service Manager Scott Mahler on to discuss hoopla. On their daily morning show, Good Morning Delmarva, Scott and host Lenita Wesson discuss the hoopla service and Wicomico Public Library.

Midpointe Library System

Our friends in Middletown, Ohio gave away a “movie night prize pack” with hoopla gear and snacks and treats for a night-in on the library. They gave this basket away at their local All American Expo.

 

 

 

 

 

Lafourche Parish Library

Fun, exciting activities are another great way to connect with patrons young and old. In Lafourche Parish, hoop-la toss is the name of the game. With this library-made ring hoop-la toss game, kids have a unique way to connect with hoopla at Lafourche Parish Library. LPL also has some great-looking fashion models with excellent taste in t-shirts.


Here are some additional images and assets libraries are using to connect with card holders both online and their brick and mortar locations.