Last week, we told you about our hoopla Video Helpdesk, and today we’re excited to kick off sharing these videos with links to our iOS video menu. This menu will serve as a “table of contents” for individual topics, such as eBooks, account information and registration. Feel free to link to these on your Library Website to provide to your patrons and share their location (youtube.com/hoopladigital) with your branch managers for continuing education on supporting the service.
Throughout the coming weeks, we’ll continue to share these videos with you for you to communicate and leverage. But we would also like to hear your thoughts:
- What types of information would make your job easier?
- How can we assist in communicating information out to all your branches?
As always, customer service and support for our partner libraries is our number one goal. Thank you as always for your business!