What's New

hoopla Error Messages Explained

As you may know, library.hoopladigital.com reports on the various error messages your patrons are seeing when using hoopla digital.  We have heard feedback from multiple partners on these error messages and what exactly these messages mean.  Finally, we have a place to share with you our top error messages and how your patrons are experiencing these error messages. 

We are excited to be sharing with you some of the further enhancements we are making to the registration process, and how we are simplifying the way your patrons register for hoopla.  Please stay tuned to library.hoopladigital.com for future updates.

If you have any questions on what your library can do to reduce the number of error messages that are being reported for your library, please contact your hoopla Coordinator.  

Fly the hoopla Flag at Your Library with our hoopla Scrims

Providing our Partner Libraries with fun and engaging ways to connect with patrons is our continued goal into 2015. The hoopla scrim is an easy to way to set a temporary promotional conversation piece with your patrons. If you are interested in hosting one of our scrims in your library branches, please let your hoopla Coordinator or Account Executive know!

A staff member at Traverse Area District Library shows off the hoopla scrim. 

A staff member at Traverse Area District Library shows off the hoopla scrim. 

hoopla Attends Directors' Summit in Chattanooga

hoopla digital is proud to both attend and be a sponsor at this year's Library Journal Directors' Summit in Chattanooga, Tennessee.  Among the speakers are representatives from two hoopla partner libraries. Library Journal 2014 Librarian of the Year Corinne Hill, Executive Director at Chattanooga Public Library. Also represented is Library Journal's Library of the Year for 2014, Edmonton Public Library.  EPL Deputy CEO Pilar Martinez is also on hand to discuss the continued evolution of the library and how it fits into the community of the future.  

If you are attending the summit, be sure to connect social media using the hashtag #LJSummit14.       

Recent Platform Updates

The hoopla Support Team would like to update you on some recent improvements we have made to the hoopla platform across our mobile apps and library admin site.  Please be sure to make note that some of these improvements are the direct result of from feedback from you, our hoopla partners.  

Recent iOS updates:

  • We will have the ability to pull in a library specific message during registration to assist patrons who may have trouble registering if they cannot remember their PIN.
  • We have added variable speed options to the audiobook player.  The app can now play audiobooks at the standard 1x speed, 1.25x or 1.5x speed.  During testing, we found that anything faster than 1.5x speed is a bit distorted.
  • The password reset process has been simplified.  Previously, we required users to copy and paste the temporary password a number of times.  Now, users simply need to enter the temporary password once before setting a permanent password.

Recent Android updates:

  •  Verizon, AT&T and T-Mobile users can enjoy AB playback on S4 devices with the latest OS version.  Currently we are still blocking Sprint, devices until a software update is available from that carrier.
  • Enhanced our video player with more responsive controls.
  • We will have the ability to pull in a library specific message during registration.  These custom messages can assist patrons who may have trouble registering if they are unsure of what their PIN number is.
  • Added borrow information such as: "This title is available for 72 hours after you borrow it. This title is available for streaming and downloading (Android and iOS)." to the title detail page.
  • We have added rewind and fast forward buttons while playing audiobooks.  Tapping fast forward once moves forward at 2X speed.  You can go forward or in rewind up to 8X.  This is to improve reaching a specific spot in an audiobook.
  • The audiobook player has also received a sleep timer.

Recent library.hoopladigital.com updates:

  • We've implemented library user roles.  Admin users can now add additional staff members for the sole purpose(s) of pulling reports and/or building collections.  Librarians marked as admin will continue to have full access to settings.
  • A budget rollover feature has been added.  This feature allows any unused funds from your monthly budget cap at month’s end to be rolled over to the next month.  The goal is to help you keep your allotted funds for hoopla together for an entire fiscal year, rather than operating a month at a time.  (NOTE:  This feature must be enabled through your hoopla coordinator.) 


Please continue to check library.hoopladigital.com for future platform enhancements.  If you have suggestions or feedback, please let your hoopla Customer Coordinator know, or e-mail at info@hoopladigital.com.

Nick Anderson, hoopla Customer Support Specialist

Nick Anderson, hoopla Customer Support Specialist

hoopla Facebook giveaway contest features singer, songwriter and library enthusiast Francesca Battistelli!

We’d love to have you partner with us in a great giveaway featuring Francesca Battistelli!


hoopla is announcing the giveaway on our Facebook page at http://a.pgtb.me/Hk47bs, with a Grand Prize Pack that includes: If We’re Honest (her latest album), autographed poster, necklace and t-shirt.


Besides being a singer, songwriter extraordinaire, Francesca and her two children are avid library fans. To view and share her video featuring why she loves the library, visit: http://vimeo.com107108737.


We’ll also be supplying a few web banners to promote this giveaway that can be used on your library’s website or social media pages.


Please join us in promoting this worthwhile contest to your patrons! And, did we mention that Francesca’s If We’re Honest album is now available on hoopla?!