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Empowering the Library Experience Through hoopla Begins with You

Empowering the library experience through hoopla begins with you

Helping to improve the power of the library experience is a prime mission of hoopla digital. Empowering our partner libraries and their staff members with knowledge about hoopla is a critical part of this. For new partner libraries, or even  if your library has been offering hoopla for years, our library training sessions provide a great opportunity to empower your staff.

Our Implementation Coordinator, Kandice Edge does a fantastic job of covering the entire patron experience on both our mobile app, and the patron site; hoopladigital.com. These training sessions are usually about 45 minutes in length, and are always staffed by an additional hoopla staff member. This additional attendee answers your questions on-demand in our chat box. Holding your questions until the end of a presentation or raising your hand and hope the presenter sees you are things of the past.

Our next live training session is scheduled for September 15. To register for this session, or any of our other training dates, click here and let us know a little about yourself. You will receive a confirmation e-mail and helpful reminders as the training date approaches.

We know our partner libraries are frequently juggling many tasks and helping patrons simultaneously, so our live training sessions are designed to be the most engaging sessions possible. The combination of presenting the entire patron experience, and live question and answers present a unique and informative way for your staff up to become familiar with hoopla. 

Details on Important Information and Where to Find It in our Info Road Map

Our number one goal at Midwest Tape (hoopla digital) is to provide premier customer service to you and your community. Our service is what it is today because of the open dialog we maintain with our partners.

This post is dedicated to optimizing your navigation and access to hoopla digital service and support information that we believe can benefit you the most.  

Library Community

The Library Community is the ideal place to  keep your pulse on what other partner libraries across the US and Canada are doing and saying about their digital service; sharing ideas, brainstorming problems, development improvements, available analytics, or simply learning new tips and tricks.

With resources like the knowledge base, chatter feed, onboarding/promotions menu, we feel there is something for every member of your team. Access to the library admin site, library.hoopladigital.com is also stored here on the community.

Library Admin Site/library.hoopladigital.com

The admin site found at library.hoopladigital.com serves as the access point to your library’s hoopla account.  After logging in with your credentials, the reporting dashboard provides you with real-time statistics on key performance indicators, such as how many patrons are signing up (patrons registered), how many titles are being circulated and cost tracking. All reports on the admin site are customizable and exportable allowing you to explore, discover and gauge the affect that this digital service is having on both your library and community.  

The patron finder app is a great way to provide support to patrons. This simple, yet powerful tool allows staff members with access to their library’s hoopla account to look up registered patrons by library card and/or e-mail address. 

Video Support

We have two different video channels, each with a particular audience in mind. Our Vimeo channel, vimeo.com/hoopladigital focuses on webinars for staff members. These are more in-depth than the videos you may find  on our YouTube channel.

Our YouTube channel, youtube.com/hoopladigital are shorter clips focused toward supporting your patron community titled the “Video Help Desk”. The Video Help Desk on YouTube has videos segmented by device, so users looking for assistance on their iOS or Android device, or the PC to get support for the device that is specific to them.  

FAQ

Last but certainly not least, is our FAQ’s found at hoopladigital.com/support, and on the mobile apps. Our FAQ’s on our support page are categorized based on common questions our support team answers.  FAQ’s are listed for mobile apps and hoopladigital.com so your community  (and library staff) can have immediate access to the most frequently asked questions.  

Your feedback is very important to us so we welcome any ideas or suggestions that would make things easier for you; enter comments below, or contact your hoopla digital coordinator.

Managing Your Digital Service: A New Budgeting Webinar from hoopla

As part of our continuing efforts to assist in training and educating our partner libraries, we have completed a video webinar, “hoopla in Budget.” Communicating recent budgeting tool updates, and gathering feedback for future budgeting enhancements is a primary goal of this video.

hoopla has various budget options available to help libraries tailor the service to their individual needs. We fully encourage partner libraries to use the budget tools and this video to educate and empower their staff, and to set patron usage and expectations.

 This video will help you manage:

  • Circulation caps: Customized to control patron access and align with individual library budgets. (i.e. 12 items per month)
  • Content Offering: Also customized to reflect the library’s offering of content, and aligned with unique library budgets. (i.e. TV shows, audiobooks, eBooks, etc…)
  • Budgeting Control: A formula for obtaining desired spend for the year. Project and offer customized recommendations for circulation cap and which formats libraries offer.

Our hope is that this video not only educates, but helps spark your digital strategy for 2015 and beyond. Your library is at the forefront of the digital evolution for your patrons, and being prepared financially is an important part of this evolution.

Important Update for Windows Users and Google Chrome

A recent update to Windows has potentially created issues for hoopla users using the 64-bit version of Google Chrome. To solve this issue, we suggest the following steps:

1. The user will need to run Windows Update to fix the issue. 
2. If there are no updates available, users must reboot their PC.

This update is extremely important for users that have not run Windows Update recently. In case your IT team or staff did not catch this update, this information could be extremely important to your patrons and library. If you or your staff has any questions, please e-mail our support team: info@hoopladigital.com. 

Our Mobile App Update for July is Now Available!

To go along with the update to hoopladigital.com, we have recently rolled out updates to our iOS and Android mobile apps as well. These updates have many “under-the-hood” enhancements, and there are some new usability features worth mentioning as well.

Easy Closing of Audio Player (iOS)

 When listening to an audiobook or a music album, you can continue to browse hoopla for more titles to borrow; or, even add to your favorites list if you have exhausted your borrows for the month. When continuing to use hoopla, stopping audio playback is as easy as tapping the “X” button in the player at the bottom of the screen.   

A-Z Browsing of Genres (Android/iOS)

An additional sorting option has also been added to our genre and tag browsing. After selecting a genre or tag for more in-depth browsing, users can sort by Popular, Newest, and an new option, A-Z by title, is now available. This new filtering option allows users another level of content discoverability when using the mobile app.  Refer to these screenshots from our iOS and Android apps display:

TV: Suggest Next Episode (iOS)

When knee-deep in a TV series, sometimes you just have to watch the next episode right away. With our 3.3 app update, our iOS app will now suggest to you the next episode in that series immediately after finishing an episode. Quick access to the next episode keeps users engaged and ready for the next episode.

These features are available exclusively on our mobile apps. You’ll notice that some of the features are also present on hoopladigital.com. As we have previously mentioned, our goal is to provide our PC/Mac users with the chance to be able to really dig in into the content that interests them most. Our app is designed with the mobile user in mind; a user that knows exactly what they are looking for, and wants to quickly get into the content they already have borrowed.

Our team continues to listen to feedback and continues to improve hoopla to truly be of service to our library partners. Of these enhanced features, which would be your new the best new feature? Let us know what features you find yourself using and sharing with your patrons!

An Update to Usability and Browsing Exclusively on hoopladigital.com

Continuing to evolve and improve the hoopla service continues to be one of our key drivers in 2015. Recently, we rolled out some updates to hoopladigital.com, to improve the overall experience for users across all formats. Here are some additional details on what to expect the next time you use hoopladigital.com:

Switching Formats

Users now have the ability to switch the format they are browsing without returning to the main hoopla menu. For example, if you’re browsing movies, you can now switch over to another format, such as audiobooks seamlessly. This will help users quickly access additional formats without an extra step in the process.

 

 

Hover-Over Menu

Borrowing and adding to favorites while browsing through content has never been easier. Now, when hovering over a title, a menu will appear with a brief snippet of the synopsis along with Borrow and Add to Favorites buttons. 

 

Genres/Collections on Format Menu

Joining the already present Recommended, Featured and Popular selection line up on each format are buttons for Genres and Collections. Clearly labeled and easier access to genres will be a huge asset to users that are looking to access the genres menu.    

A-Z Browsing of Genres

An additional sorting option is has also been added after selecting a genre to browse in-depth. In addition to sorting by Popular and Newest, an A-Z by title option is now available.


These newer features are available exclusively on hoopladigital.com. We wanted to provide our PC/Mac users with the chance to be able to really dig in into the content they are the most interested in. Most of the new enhancements are geared towards a web-only experience, but could find their way to an app release in the future, based on user feedback.

Our team continues to listen to feedback and continues to improve hoopla to truly be the service of our library partners. If you have additional suggestions or feedback, be sure to share that feedback with your hoopla Coordinator or your account executive.

Password Resetting Made Easy on the hoopla Video Helpdesk

Forgetting your password, for any account, can create a stressful scenario. Resetting your password for your hoopla account doesn't have to be stressful at all!

Our latest Video Helpdesk vignette shows users how easy it is resetting their passwords using hoopladigital.com on a web browser. Users needing to reset their password can also use their mobile browser on their device as well, or using the "forgot password?" button on our mobile app.  

We continue to populate the Video Helpdesk with helpful vignettes such as this, many based on suggestions from you. So, if there are topics you'd like to see covered, please let us know in the comments below, or contact your hoopla Coordinator!

Our Next Video Helpdesk Chapter Focuses on eBooks/Comics on hoopladigital.com.

eBooks and comics are the newest format to be added to the hoopla service. The below videos show users how to use our eBook and comic readers on hoopladigital.com, using a PC or Mac. Exciting features like Action View and eBook reader customization are just a few of the topics covered on our web-specific videos.

We continue to add videos to the Video Helpdesk, but if there are topics you'd like to see covered, please let us know in the comments below, or contact your hoopla Coordinator!

We Turn the Page to Android eBooks on our Video Helpdesk

eBooks and comics are the newest format to be added to the hoopla service. The below video shows users how to use our eBook readers on Android devices. Exciting features like reader customization is just one of the topics covered on our Android-specific video.

We continue to add videos to the Video Helpdesk, but if there are topics you'd like to see covered, please let us know in the comments below, or contact your hoopla Coordinator!

eBooks and Comics on iOS Detailed in the Latest Chapter of the Video Helpdesk

eBooks and comics are the newest format to be added to the hoopla service. The below videos show users how to use our eBook and comic readers on iOS devices. Exciting features like Action View and eBook reader customization are just a few of the topics covered on our iOS-specific videos.

We continue to add videos to the Video Helpdesk, but if there are topics you'd like to see covered, please let us know in the comments below, or contact your hoopla Coordinator!