What's New

Updated 2/17: Coming Soon to the Library Admin Site: Advanced hoopla Reports

Helping our Partner Libraries gauge success with hoopla and cardholders continues to be a powerful asset to hoopla’s reporting. Recently, we have worked with select Partners to provide statistics on circulations and registered users. In the very near future, we plan on offering this data by adding additional functionality to the report menu.

These reports include:

  • Patron Report: A new report that lists e-mail addresses, card number, date registered, and total number of circulations (if any) for each registrant at the selected library.
  • Usage Report: This report is still under development.

(It is important to note that a user's borrowing history is not shared.) 

Circulations are an important metric for all libraries and patron usage is directly tied to this measuring stick of how successful a service is at your library. Our hope is that our Partner Libraries take these reports and analyze their digital offerings across the board.

Improving the reporting tool for your library is our main goal with this report. We feel the statistics will provide invaluable help your library plan for 2015 and beyond. 

For more details about the report, be sure to reach out to your hoopla Coordinator or your Account Executive.

(This story was updated on February 17 for clarity and content.)


hoopla Error Messages Explained

As you may know, library.hoopladigital.com reports on the various error messages your patrons are seeing when using hoopla digital.  We have heard feedback from multiple partners on these error messages and what exactly these messages mean.  Finally, we have a place to share with you our top error messages and how your patrons are experiencing these error messages. 

We are excited to be sharing with you some of the further enhancements we are making to the registration process, and how we are simplifying the way your patrons register for hoopla.  Please stay tuned to library.hoopladigital.com for future updates.

If you have any questions on what your library can do to reduce the number of error messages that are being reported for your library, please contact your hoopla Coordinator.